Frequently Asked Questions

Clear answers on shipping, warranty, product care and everything in between. For any further enquiries please email us on sales@steeloutdoor.com.au

Product Care

Yes. Our cabinets are built for outdoor use. For maximum longevity, place them on level ground and maintain them periodically.

Use mild soapy water and a soft cloth for general cleaning. Avoid harsh chemicals or abrasive pads. Regular maintenance will keep your product looking and performing its best.

Our products are made from rust-resistant stainless steel designed for Australian conditions. However, regular cleaning and maintenance will help extend the life and appearance of your product, especially in coastal areas.

Returns

Change-of-mind returns may be accepted if the item is unused and in original condition within a strict 30 day return from arrival of product. Return shipping costs may apply.

If your order arrives damaged or faulty, contact us within 7 days of delivery with photos and your order number. We’ll assess the issue and organise a solution.

Our products are built for durability and long-term outdoor use. We provide warrenty faulty goods as per the faulty goods replacement warrenty. If you experience an issue, contact us and we’ll work to resolve it promptly.

Shipping

Yes. We deliver across Australia. Shipping costs and timeframes are calculated at checkout based on your location.

Orders are processed within 1–3 business days.
Metro areas typically receive orders within 3–7 business days.
Regional and remote locations may take slightly longer depending on the carrier.

Yes. Once your order has been dispatched, you’ll receive an email with tracking information where available.